Refund & Return Policy

For product integrity and quality assurance, Alpha Chain Labs does not accept returns of products once they have been shipped.

Returned laboratory materials cannot be restocked or resold.

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled.

If your package arrives damaged:

1. Notify us within 48 hours of delivery.
2. Include photographs of:
   • Shipping box
   • Shipping label
   • Damaged product
3. Retain all original packaging until the claim has been reviewed.

Approved claims may result in a replacement or refund at our discretion.

If you receive the wrong product or your order is incomplete, please contact us within 7 days of delivery.

After verification, we will send the correct item at no additional cost.

If tracking shows the package is still in transit, we will assist in opening a carrier investigation.

If tracking confirms delivery, customers are responsible for contacting the shipping carrier regarding missing packages.

Refunds may be approved for:

• Orders canceled before shipment
• Products damaged during transit (after verification)
• Incorrect items shipped by Alpha Chain Labs
• Duplicate charges
• Inventory shortages

Refunds are not available for:

• Buyer's remorse
• Improper handling after delivery
• Products used contrary to their intended research purpose
• Orders shipped to an incorrect address provided by the customer

Approved refunds are generally processed within 5–10 business days, depending on the payment provider.

Customers are encouraged to contact Alpha Chain Labs before initiating a payment dispute.

Fraudulent chargebacks may be disputed with supporting documentation, including order records, shipment confirmation, and delivery tracking.

Questions regarding refunds or damaged shipments should be submitted through our Contact page, including your order number and a description of the issue.