Refund & Return Policy
Effective Date: July 25, 2026
Alpha Chain Labs
Customer satisfaction is important to us. Due to the nature of laboratory research products, all sales are generally considered final.
This policy is organized into two parts: Refunds, which covers money returned to your original payment method, and Returns, which covers physical products shipped back to our facility.
Section 01
Refunds
Money returned to your original payment method.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, it cannot be canceled.
Refund Eligibility
Refunds may be approved for:
- Orders canceled before shipment
- Products damaged during transit (after verification)
- Incorrect items shipped by Alpha Chain Labs
- Duplicate charges
- Inventory shortages
Refunds are not available for:
- Buyer's remorse
- Improper handling after delivery
- Products used contrary to their intended research purpose
- Orders shipped to an incorrect address provided by the customer
Processing Time
Approved refunds are generally processed within 5–10 business days, depending on the payment provider.
Chargebacks
Customers are encouraged to contact Alpha Chain Labs before initiating a payment dispute.
Fraudulent chargebacks may be disputed with supporting documentation, including order records, shipment confirmation, and delivery tracking.
Section 02
Returns
Physical products sent back to our facility.
For product integrity and quality assurance, Alpha Chain Labs does not accept returns of products once they have been shipped. Returned laboratory materials cannot be restocked or resold.
Returns and replacements are issued only for the situations listed as eligible below, after review and verification.
How Returns Work
Document the Issue
Take clear photos of the product, the shipping box, and the shipping label as soon as the shipment arrives. Photo evidence is required for every damage and incorrect-item claim.
Contact Us
Email orders@alphachainresearch.com with your order number and photos of the issue. Our team responds within 24 hours.
Receive Your Resolution
Once the issue is verified, we ship the correct item or an approved replacement at no additional cost.
Eligible for Return
- Products damaged during transit, reported within 48 hours of delivery and supported by photo evidence
- Products that fail to meet our stated purity specifications
- Incorrect items shipped by Alpha Chain Labs
- Orders that arrive incomplete or short of the quantities ordered
- Orders canceled before the shipment leaves our facility
Not Eligible for Return
- Anything reported more than 48 hours after delivery
- Opened, reconstituted, or used vials
- Products improperly stored or handled after delivery
- Buyer's remorse or change of mind
- Products used contrary to their intended research purpose
- Orders shipped to an incorrect address provided by the customer
- Claims without photo evidence or proof of purchase
Damaged Orders
If your package arrives damaged:
- Notify us within 48 hours of delivery.
- Include photographs of:
- Shipping box
- Shipping label
- Damaged product
- Retain all original packaging until the claim has been reviewed.
Approved claims may result in a replacement or refund at our discretion.
Incorrect Items
If you receive the wrong product or your order is incomplete, please contact us within 7 days of delivery.
After verification, we will send the correct item at no additional cost.
Lost Packages
If a package is confirmed lost in transit by the shipping carrier, Alpha Chain Labs will offer the customer one of the following resolutions at no additional cost:
Complimentary Reshipment: Alpha Chain Labs will reship the original order one (1) time, free of charge, including standard shipping costs, subject to product availability.
Full Refund: Alternatively, the customer may elect to receive a full refund of the original order, including any original shipping charges paid.
Customers must contact Alpha Chain Labs to report a potentially lost shipment. We reserve the right to review tracking records and verify the shipment's status with the carrier before authorizing a replacement or refund.
Important Notice
Customers must wait at least 15 days from the date of shipping before a package may be considered potentially lost and eligible for a complimentary reshipment or full refund.
Contact
All refund and return requests must be submitted by email to orders@alphachainresearch.com, including your order number and a description of the issue. You may also reach us through our Contact page.
Claims are reviewed individually. Alpha Chain Labs reserves the right to deny a refund or return request when evidence is insufficient or in cases of suspected misuse.